Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) is a course that focuses on the customer relationship management (CRM) capabilities of Microsoft Dynamics 365. The course is designed for individuals who want to learn how to use Dynamics 365 to manage customer interactions and relationships, as well as sales, marketing, and customer service processes.
The course covers a range of topics related to Dynamics 365 Customer Engagement Apps (CRM), including managing leads and opportunities, tracking customer interactions, and automating sales and marketing processes. Students will also learn how to use the customer service features of Dynamics 365 to manage customer inquiries and support requests, and how to analyze and report on customer data.
The course covers a range of topics related to Dynamics 365 Customer Engagement Apps (CRM), including managing leads and opportunities, tracking customer interactions, and automating sales and marketing processes. Students will also learn how to use the customer service features of Dynamics 365 to manage customer inquiries and support requests, and how to analyze and report on customer data.
All Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exams
| Exam Code | Certificate Name | |
|---|---|---|
| ExamMB-910 | Exam NameMicrosoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) |
